Request Tracker

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Revision as of 02:13, 24 February 2012 by Synthead (Talk | contribs) (Test it out)

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This guide will help create a new RT (Request Tracker) server using MySQL, Apache, and mod_perl with a location of http://ip_address/rt. RT also supports other database types, web servers (even as a daemon on it's own), Perl engines, and configurations that are not explained here (please consult the appropriate RT documentation).

Install the packages

Build and install the RT package from the AUR here. Be prepared to build a lot of perl modules from the AUR (about 160 of them!). An AUR wrapper will definitely help you out here. You will also want to install Apache (also referred to as httpd) if it isn't on your server already.

Configure Apache

Add this line to your LoadModule section in /etc/httpd/conf/httpd.conf:

LoadModule perl_module modules/

Then, add this to the bottom of httpd.conf:

AddDefaultCharset UTF-8
DocumentRoot "/opt/rt4/share/html"

<Location /rt>
  Order allow,deny
  Allow from all

  SetHandler modperl
  PerlResponseHandler Plack::Handler::Apache2
  PerlSetVar psgi_app /opt/rt4/sbin/rt-server

  use Plack::Handler::Apache2;

Create a MySQL database

A MySQL server needs to be installed and running. Create a database for RT by running the following as root (as it writes to /opt/rt4/etc/schema.mysql):

# /opt/rt4/sbin/rt-setup-database --action init

Configure RT

Edit /opt/rt4/etc/ (not to make system-level changes to RT. is the "default" config file that can be used as a reference for what variables are legal in It follows a perl syntax like so:

Set($variable, 'setting');

At the very least, make two important changes. WebPath depicts where on the DocumentRoot RT is served (in our case, http://ip_address/rt) and is necessary for the CSS and images to load properly. DatabasePassword is the MySQL database password RT will use when connecting with the internal user (defaults to rt_user). Append this to

Set($WebPath, '/rt');
Set($DatabasePassword, 'your_password');

After setting a database password, connect to the database (like so) and update the MySQL user accordingly:

USE mysql;
UPDATE user SET password=PASSWORD('your_password') WHERE user='rt_user';
Tip: Since the internal user will barely, if ever, be used to manually log in to your MySQL server, make the password nice and strong. There is a program in the mirrors called pwgen for this. A good, random, 50-character password should work just fine for keeping the crackers out ;)

Test it out

After completing the sections above, (re)start httpd and try connecting to http://ip_address/rt! The default admin credentials are root:password.

Depending on your setup, RT may suggest altering your file to better suit your configuration by writing lines to /var/log/httpd/error_log. Please be advised that an ideal configuration will write no errors to error_log when loading pages in RT.